Not right now — our bespoke books are closed while we make sure everyone already in the queue gets the attention they deserve. Join our newsletter and we'll let you know the moment we're taking new briefs.

All sales are final. Because every piece is handcrafted, we don't offer refunds or exchanges for change of mind — your statutory rights under the Consumer Rights Act 2015 aren't affected.

We work with both lab-grown and natural stones, and we'll specify which in each product listing. For made-to-order pieces, we can make yours with either depending on your preference — price will adjust accordingly.

We source from trusted, reputable suppliers, and only work with people focused on responsible sourcing.

All natural diamonds come with a relevant lab report. Diamonds under 1 carat aren't typically certified, but we're happy to arrange this on request.

Yes, we only work with 100% recycled metals.

Made-to-order pieces are handcrafted once we receive your order and take 6–8 weeks to arrive. Pieces fresh from the bench (ready to wear) ship within two weeks — unless something needs resizing, in which case we'll let you know the adjusted timing.

Yes — though unfortunately we don't currently ship to the EU owing to some regulatory updates that make it really challenging for small businesses. If this changes, we'll start shipping!

Everything is made by hand, so we're not able to offer rush orders — there's not really a faster way to do it.

Within six months of purchase, we'll repair it for free — no faff. That covers manufacturing issues and anything that shouldn't happen under normal wear. It doesn't cover accidental damage — knocks, drops, or catching a chain on something; we can still help, but there's a small fee.

Still available, at cost — email us with some photos and details and we'll give you a quote and timeline.

Yes — any work carried out by another jeweller will void the six-month warranty.