Built to last

Every piece we make is designed to be worn, not saved for a one-off special occasion. That means it needs to be built properly, and given everything is handcrafted in our studio and checked before it makes its way to you — we're confident it will be.

But if something goes wrong with your jewellery within six months of purchase, we'll repair it for free. No faff. That covers manufacturing issues and anything that shouldn't have happened under normal wear.

What it doesn't cover: accidental damage — things like knocks or drops that cause scratches or chips to stones, catching a chain on something, knocking it out of shape. These aren't faults in the making; they're accidents. If that happens, we can still help but we'll need to charge a small fee.

After six months

We still want to look after your pieces. Repairs outside the six-month window are available at cost — email us with some pictures and details and we'll be able to give you a quote and timeline.

To book a repair, email us at info@weareshinypeople.com with your order number and a photo of the piece. We'll take it from there.

All sales are final

Everything we make is handcrafted to your preference, so we don't offer refunds or exchanges on change-of-mind purchases. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

Questions? info@weareshinypeople.com